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Outdoor Adventure Jobs

Glenworth Valley Outdoor Adventures

Casual Adventure Guides Wanted

Our Mission:

Deliver outstanding experiences including Adventure activities, Camping & Accommodation, Agistment services and Events that operate in accordance with the highest levels of customer satisfaction, safety standards and professional business practices.

Abseil. Copyright Glenworth Valley 2021. All rights reserved.

Our Vision:

Glenworth Valley Outdoor Adventures will be recognised as Australia’s leading provider of outstanding experiences including Adventure activities, Camping & Accommodation, Agistment and Events.

Purpose of the role:

Provide high-quality Adventure experiences to our customers using a warm and friendly customer service approach that places customer satisfaction, safety and professionalism at heart of everything we do. Support the Activities Manager in the day to day operation and delivery of our Adventure Activities.

Key Result Areas:
  • Customer Service / Satisfaction
  • Adventure Activity Guiding – Laser Skirmish, Kayaking, Quad Biking, Abseiling
  • Maintenance
  • Safety and Supervision
Key Behaviours:
  • Communication Skills – Takes the initiative to communicate in an accurate, appealing and engaging manner to work colleagues and customers. Expresses thoughts clearly both verbally
    and in writing. Listens, understands and influences others.
  • Initiative – Actively seeks opportunities to add value to the business and make a positive contribution rather than passively accepting situations.
  • Customer Focus – Anticipates and meets the needs of customers and responds in an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and experience to all customers.

Kayaking. Copyright Glenworth Valley 2021. All rights reserved.

Performance Outcomes:

Customer Service / Satisfaction:

  • Make all customers feel welcome and relaxed
  • Provide excellent quality customer service to all in a happy, helpful and professional manner that results in customers being happy and satisfied and encourages repeat visitation
  • Represent and promote Glenworth Valley as a high quality, desirable and professional destination

Adventure Activity Guiding:

  • Interact and guide customers using an engaging and outgoing approach that builds positive relationships and rapport whilst demonstrating professionalism
  • Provide a fun, happy, uplifting and enjoyable experience whilst adhering to the highest standards of customer care and safety
  • Share your passion for customer service, the joys of experiencing adventure activities and the spectacular natural environment we operate in with each customer in your group
  • Manage the safety and wellbeing of your group in a diligent and professional manner
  • Impart your knowledge of adventure activities and develop the skill of those in yourgroup through positive reinforcement and encouragement

Maintenance:

  • Maintenance of adventure activity equipment and sites e.g. abseiling, kayaking, quad biking, laser skirmish
  • Report any equipment incidents or items requiring maintenance or attention
  • Keep clean and free of litter all areas of the property including the quad yard, staff areas, activity sites, trails, tracks and facilities within or used by Glenworth Valley Outdoor Adventures

Safety and Supervision:

  • Reflect, in attitude and performance, the standards Glenworth Valley Outdoor
  • Adventures requires thereby acting as a role model for other team members
  • Perform all work with a high attention to detail and an absolute focus on appropriate safety standards and procedures
  • Accurately document and report all incidents, near misses or any safety concerns in a timely manner according to company policies and procedures
Position Qualities, Skills and General Requirements

Essential Qualities and Skills:

  • All staff are required to obtain and keep current their First Aid certificate and Working with Children Check
  • Kayaking and abseiling guides are required to hold a minimum Certificate 3 in Outdoor Recreation, an activity specific qualification or equivalent.

Desirable qualities and skills:

  • Good knowledge of Outdoor Recreation and/or Outdoor Education
  • Certificate III or IV in Outdoor Recreation or a relevant related field
  • Thorough knowledge of all Glenworth Valley Outdoor Adventure products and procedures
  • The ability to juggle competing priorities and work at a hectic pace during busy times
  • Strong commitment in delivering high quality customer service and experiences

General Requirements:

  • Glenworth Valley is a non-smoking work environment
  • Occasional availability for campground supervisor duties
  • Working as directed

Other:

  • Glenworth Valley Outdoor Adventures is a multi-faceted business. For those that are interested in obtaining more shifts please indicate your interest in working in other areas of the business on our employment application form. Such as in our Admin, Reception, Food & Beverage, Cleaning, Farm Maintenance and Horse Riding departments. 
CLICK TO APPLY

Quad Biking. Copyright Glenworth Valley 2021. All rights reserved.

Where: Central Coast, NSW, Australia

Workload(s): Casual

Closing Date: Friday, December 31, 2021

Contact...
 
Joe Dawes
Glenworth Valley Outdoor Adventures
69 Cooks Road
Calga NSW Australia 2256

Phone: 02 4375 1222

Email: outdoors@glenworth.com.au

Website: https://glenworth.com.au

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